By using Roe Stays as a Host or Guest, you agree to the following terms:
Host affirms that their property complies with all local, state, and federal short-term rental regulations, including registration requirements where applicable (e.g., Boston STR Registry). Roe Stays does not verify regulatory compliance beyond optional identity or license checks.
Roe Stays is not liable for any damages to property, loss of income, or personal injury related to guest stays. Hosts must maintain their own insurance (homeowners, landlord, or STR-specific).
Host guarantees that all listing information, availability calendars, and pricing are accurate. Roe Stays is not responsible for guest dissatisfaction due to inaccurate listings.
Host agrees to indemnify and hold Roe Stays harmless from claims, liabilities, or disputes arising from guest stays, local authority penalties, or insurance matters.
Host is responsible for enabling calendar sync (via iCal or PMS) to prevent double bookings. Roe Stays is not responsible for scheduling conflicts.
Roe Stays is not liable for guest experiences, including property condition, amenities, safety, or interactions with hosts. Roe Stays provides a booking platform only.
Guests are personally responsible for any damage they cause to host properties. Guests must resolve disputes directly with the host or through third-party insurance providers.
Guests may be subject to identity verification at the discretion of Roe Stays or property hosts. Failure to comply may result in booking denial or cancellation.
Guests agree to follow all house rules, occupancy limits, and local ordinances during their stay. Roe Stays is not responsible for fines, eviction, or disputes arising from noncompliance.
Guests agree to indemnify and hold Roe Stays harmless from claims, liabilities, or disputes arising from their stay.
Roe Stays is a booking platform and marketplace. Roe Stays does not own, manage, or operate rental properties.
Roe Stays may provide optional identity verification services. However, verification does not constitute a guarantee of safety or compliance.
Payments, deposits, and refunds may be processed via third-party providers (e.g., Stripe, PayPal). Roe Stays is not liable for delays, reversals, or disputes with payment providers. Funds are held in escrow and released to hosts 24 hours after guest check-in unless a dispute is filed.
Roe Stays reserves the right to suspend or terminate any host or guest account for violations of these Terms.
All users agree to resolve disputes directly between hosts and guests, except where prohibited by law.
If a listing is proven fraudulent or inaccessible, Roe may issue a refund to the guest and remove the host. This protection is part of our Roe Cover Lite program.
Roe's liability is strictly limited to amounts paid by the guest for a reservation. Roe is not responsible for damages, injuries, lost items, or legal issues arising from stays.
These Terms are governed by the laws of the State of Massachusetts.
Roe Stays charges no booking fees to guests. Guests pay exactly what hosts charge with no additional service fees.
Hosts pay a one-time listing fee of $5-10 per property to cover identity verification and listing verification costs.
Hosts may opt for premium profile features including boosted ranking, extra photos, and "Verified Pro" badges for an additional monthly fee.
Last updated: January 2025
By using Roe Stays, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.